Frequently askedquestions

Yes. Send a message via WhatsApp or SMS to +1 438-900-5021, or call +1 450-912-3227. You get the same price and live tracking as in the app.

In direct mode, Qlyp calculates the price in advance using the zone's rules and sends the offer to a nearby, well-rated driver, who has a few seconds to accept. In offer mode, you propose your price within the limits shown; drivers can accept, make a counter-offer, or pass, and you choose among the offers received. Offer mode is suggested by default for delivery and moving. See how it works.

Yes. In offer mode, you can raise your offer if none of the replies suits you. Once an offer is accepted, the price is firm.

Yes. Planned rides can be booked from 30 minutes to 7 days in advance. You receive reminders the evening before, 1 hour and 15 minutes before departure.

Yes. The person you book for receives the driver's details, live tracking, and a boarding code by text — no app needed.

Yes, you can cancel before the driver begins pickup. See our terms and conditions for details.

Yes, up to 10 stops in a single trip — daycare, grocery store, home — all in one booking.

With Qlyp Pro, a simple QR code in the room is enough. Guests text or WhatsApp their request and a driver shows up — no app download required.

The fare is calculated by our servers using public zone-based rules — taxes, tolls, and CTQ levies are included and itemized. The amount shown is final: you accept it before departure, with no surprises on arrival. Learn more on How it works.

Yes. In the app, a slider lets you submit your own offer. Drivers respond in real time with their bids, and you choose the one that works for you.

For limousine rides, gratuity is included in the displayed fare. For other rides, you can add a tip through the app after your trip.

Yes. Every ride generates a detailed receipt that breaks down the fare, taxes, tolls, and applicable levies.

Qlyp brings together the best of traditional taxi and modern ridehailing: book by phone or SMS as you always could, with a fare calculated and displayed upfront, live tracking, and multiple vehicle levels.

With shared rides, you save up to 35% on your trip. Each passenger receives their own receipt and their own boarding code.

Every driver provides their SAAQ documents, passes an 11-point vehicle inspection, and submits a verified selfie before receiving rides. Qlyp sends alerts before documents expire. Learn more on Safety.

Before each ride, you receive a 4-digit code. Share it with the driver to confirm you are getting into the right vehicle — a simple, in-person check.

Yes. You can send a live tracking link valid for 72 hours to anyone — no app needed on their end.

Yes. Calls between passengers and drivers are masked: neither party sees the other's real number.

If you are in immediate danger, call 911 first. You can then use the app's SOS button: it also offers to call 911 and can alert up to 3 emergency contacts and Qlyp's on-call team with a tracking link. It does not replace emergency services.

During a ride or a Qlyp Route trip, the SOS button first offers to call 911. If you confirm the alert, we send a tracking link by SMS to your emergency contacts (up to 3) and Qlyp's on-call team. The button does not replace emergency services.

In the Qlyp or Qlyp Pilote app: Profile, then Emergency contacts. You can save up to 3 people (name and phone number). Make sure they agree before you add them.

Before boarding, you see the driver's name and photo, as well as the vehicle's make, model, and color.

Qlyp offers four limousine levels: Zenith, Titan, Apex, and Galaxy. They are suited for weddings, galas, premium airport transfers, city tours, and multi-stop excursions — by the trip or by the hour (2-hour minimum).

Yes. The Access, Access E, and Access HD levels feature ramp-equipped vehicles and trained drivers. A form lets you specify your needs in advance.

Qlyp offers Qlyp Bite (motorcycle or bicycle for small deliveries), Qlyp Parcel in S, M, and L sizes, plus larger levels for bigger loads: Byte, Bloc HD, Tera, Zip, Max, and Cargo.

Tell us the size of your home and list the items you need moved. Q helps estimate the volume, and the driver reviews the list before accepting — with 1 to 3 movers.

Yes. Qlyp provides Light and HD towing (up to 3.5 t, available 24/7), battery boost, and lockout service at a fixed price displayed before confirmation.

Yes. Select the pet option when booking so your companion can ride along.

Yes. You can request a baby seat or a toddler seat when booking your ride.

Yes. Airport fees are displayed and included in the fare before you leave — no surprises on arrival.

Qlyp Route is Qlyp's intercity carpooling service: travel from city to city with verified drivers, with your trip tracked in real time from departure to arrival, anywhere in Canada.

Qlyp Route connects major corridors: Montréal, Québec City, Ottawa, Sherbrooke, and Saguenay — designed to grow across all of Canada.

No. Qlyp Route drivers keep 100% of the cost-sharing amount for their trip — Qlyp charges no fee on Route rides.

No. Qlyp Route allows a 15 km tolerance around the route to make pickups and drop-offs more convenient.

You can book instantly or submit a request subject to driver approval. You receive a boarding code and your trip is tracked live.

All Qlyp Route drivers are verified. Every trip is tracked in real time and you can share your location with a contact throughout the journey.

Qlyp Pro is designed for businesses, hotels, hospitals, clinics, firms, and professionals who need to book rides for their employees, clients, or patients.

Yes. Enter your guest's name and phone number — they receive a text with driver details and live tracking, no app download needed.

Qlyp Pro generates monthly statements and invoices ready for accounting, with cost centre management and customized expense policies.

The GHG report calculates your actual emissions, ride by ride, based on each province's electricity mix, using a published methodology. It is ready for your ESG reports.

No. Qlyp Pro strictly separates business rides from personal trips — the organization never sees its members' private journeys.

Yes. Qlyp Pro allows you to define fixed-price routes for recurring itineraries, with expense rules tailored to your organization.

Go to pro.qlyp.ca/register to create your organization's account. To sign in to an existing account: pro.qlyp.ca/login.

You must provide your SAAQ documents, pass an 11-point vehicle inspection, and submit a verified selfie. Qlyp sends alerts before your documents expire.

Qlyp dispatch sends each ride first to the most relevant drivers within a progressively expanding radius, taking your zone, direction, and service preferences into account. Favourites get priority.

Earnings are transferred daily via Stripe. You also receive a detailed monthly report of your rides and income.

Yes. You set your own preferences: service types, zones, radius, direction, navigation app, and vehicle for the day.

Qlyp calculates and breaks down taxes and levies by jurisdiction for each ride. You manage your own taxes; Qlyp produces per-province statements and T4A / Relevé 1 forms.

Yes. Dispatch can offer you a next ride before your current trip ends, to maximize your time on the road.

The minimum age to create a Qlyp account is 18 years old.

Email us at support@qlyp.ca, send a WhatsApp or SMS message to +1 438-900-5021, or call +1 450-912-3227.

No. Q processes your requests in Montréal, without storing your name, phone number, or address.

For any privacy-related request, write to vieprivee@qlyp.ca. See our privacy policy for full details.

After each ride, you can rate your driver. Dispatch gives priority to the highest-rated drivers when assigning rides.

Pricing and assignment are calculated by our servers using public rules — never by an AI. The ride goes to the closest, highest-rated approved driver, with your favourites getting first priority.