Who we are

Qlyp is operated by Les Plateformes Qlyp Inc. (NEQ 1181732653), 6381 rue Sherbrooke E., Montréal, Québec H1N 1C4. This policy explains what personal information we collect through the Qlyp and Qlyp Pilote apps, on qlyp.ca, on the Qlyp Pro portal, and via WhatsApp, SMS or phone — why we collect it, with whom we share it, and how to exercise your rights.

Privacy Officer: the President of Les Plateformes Qlyp Inc., reachable at vieprivee@qlyp.ca.

What we collect

Category	Examples	Purpose
Account	Name, verified phone number, email (optional), language	Create and secure your account, contact you
Rides	Pickup, drop-off and stop addresses, time, selected service, options (baby seat, pet…), price, receipts	Complete the ride, calculate the price, issue your receipt
Location	Location while using the app to find your pickup point and track the ride	Assign a driver, display the route, safety
Payment	Payment method processed by Stripe; we never see your full card number	Pay for rides, tips, and refunds
Passenger you book for	First name and phone number of the passenger you provide	Send them the driver, tracking, and their boarding code
Moving	Home size, list of items, floors	Prepare the job and show it to the driver
Emergency contacts and SOS alerts	Up to 3 contacts you choose (name, phone, language); when you alert: your location, the ride in progress, the time	Notify your contacts and our team if you trigger the SOS button
Communications	Support messages, WhatsApp or SMS exchanges, masked calls (numbers only, not call content)	Respond, book, resolve a dispute
Drivers	SAAQ licence and certificates, insurance, vehicle registration, background check, photo, vehicle, inspections, earnings, tax information	Comply with the law, approve the driver, pay them, issue their tax slips
Device	Device identifier, app version, technical logs	Security, fraud prevention, error correction

We never sell your personal information.

Q, the Qlyp assistant

Q is an automated assistant. When you use it, we send to Google's Gemini model (Vertex AI service) only the text you type, after automatically removing phone numbers, emails and addresses, and, for a question about a ride, a limited summary (status, receipt amounts, service type). Q never receives your name, phone number, addresses, location, or payment methods. Processing takes place in Montréal. Q never sets a price, assigns a ride, or grants a refund. We keep, without your identity, questions Q could not answer for 90 days to improve our FAQ. You can always use Qlyp without Q.

Who we share with

• Your driver or passenger: what is necessary for the ride (first name, photo, vehicle, pickup and drop-off points). Phone numbers remain masked.
• Your employer, if you book with a Qlyp Pro account: only rides made with that account, never your personal rides.
• Our service providers, bound by contract and limited to that service: Google (Firebase, hosting and database in Montréal; Vertex AI in Montréal), Stripe (payments), Twilio (SMS, WhatsApp, masked calls), Mapbox (maps and routes), Railway (internal tools), and our email delivery provider.
• Authorities when required by law (for example the Commission des transports du Québec or Revenu Québec).

Information processed outside Québec

Some providers (notably Stripe and Twilio) may process information outside Québec, including in the United States. Before disclosing information to them, we assess the relevant privacy factors and contractually require adequate protection.

SOS button and emergency contacts

During a ride or a Qlyp Route trip, passengers and drivers have an SOS button. It first offers to call 911. If you confirm the alert, we send a ride tracking link by SMS to your emergency contacts (up to 3) and Qlyp's on-call team, and we record your location at the time of the alert. Before adding someone as an emergency contact, make sure they agree. We keep the alert for 1 year, or longer only if the law or an investigation requires it.

Location and tracking

The app uses your location only when you authorize it in your phone's settings. Location and profiling features are disabled by default on the website. The website uses only cookies necessary for its operation, unless you accept additional ones (audience measurement), and you can change your choice at any time using the "Cookies" link at the bottom of the page.

How long we keep information

Information	Duration
Receipts and tax data	7 years (tax obligations)
Guest passenger's phone number (Qlyp Pro)	90 days
Shared tracking link	72 hours
SOS alerts	1 year (longer only if the law or an investigation requires it)
Q's unanswered questions, Q usage log	90 days, without identity
Deleted account	Erased, except what the law requires us to keep

Your rights

You may request access to your information, have it corrected, receive it in a structured and commonly used technological format, withdraw your consent, and delete your account (in the app: Profile, Delete my account). Write to vieprivee@qlyp.ca; we respond within 30 days. If you are not satisfied, you may contact the Commission d'accès à l'information du Québec.

Automated decisions

The price and driver assignment are calculated automatically by our servers, based on zone rules (distance, duration, time, fees, tolls, taxes) and, for assignment, proximity, the approved vehicle, and the rating. You may ask what information was used for a decision and have it corrected. Artificial intelligence plays no role in any price or assignment.

Security and incidents

Your information is encrypted in transit, access is limited to those who need it, and our team's actions are logged. In the event of a privacy incident presenting a risk of serious harm, we notify the Commission d'accès à l'information and the affected individuals.

Age

You must be 18 years old to open an account. An adult may book a ride for a child, in accordance with the unaccompanied child service rules displayed in the app.

Changes

We notify you in the app or by email before any significant change. The date at the top of the page indicates the latest version.

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