1. Who provides what

Les Plateformes Qlyp Inc. ("Qlyp") operates a platform that connects clients with independent drivers and acts as a dispatcher within the meaning of the Act Respecting Remunerated Passenger Transportation by Automobile. Transportation, delivery, moving, and roadside assistance are carried out by drivers and companies that hold the required permits and authorizations.

2. Your account

• You must be 18 years old and have a verified phone number.
• You keep your credentials confidential and are responsible for bookings made with your account.
• You may delete your account at any time in the app.

3. Booking

• You book via the app, WhatsApp, SMS, or phone. The same price and rules apply.
• Direct price: the price is calculated by our servers before the ride, based on zone rules, and displayed in detail (including taxes, tolls, fees, and the CTQ levy).
• Your offer: you may propose a price within the displayed limits; when you accept a driver's offer, that price is firm.
• Scheduled booking: from 30 minutes to 7 days in advance; if no driver is found, you are fully refunded.
• Booking for someone else: you confirm you have their consent to provide us with their first name and number, which are used only for that ride.
• The price may change only if you modify the ride (added stop, changed destination, waiting time); the new price is shown to you in advance.

4. Payment

• Card, Apple Pay, Google Pay, or payment to the driver when the app offers it. An amount may be pre-authorized at booking and charged at the end.
• The tip is optional and goes entirely to the driver.
• You receive a detailed receipt in the app.

5. Cancellation

Cancellation is free for a short period after booking; after that, fees may apply. The time limit and fees are displayed in the app before you confirm the cancellation. If the passenger does not show up, no-show fees may apply.

6. Safety and conduct

• The 4-digit boarding code is used to confirm the right driver; share it only with them.
• In an emergency, call 911. The app's SOS button offers that call and can alert your emergency contacts and Qlyp's team; it does not replace emergency services. Do not use the SOS button without a valid reason.
• Mutual respect: no harassment, no discrimination, no violence. Qlyp may suspend an account that does not comply with these rules.
• You accurately state the passenger's needs (child seat, pet, reduced mobility) and, for a move or delivery, the items and their weight. Illegal or hazardous goods are prohibited.
• Lost items are reported through the app.

7. Q, the Qlyp assistant

Q is an automated assistant that helps fill in the Moving assistant and find answers in our FAQ. Check what Q pre-fills before confirming. Q does not set any price and does not grant any refund; for those, it directs you to our team.

8. Disputes and support

Report an issue from the ride in the app, at support@qlyp.ca, or at +1 450-912-3227. We respond as quickly as possible and may adjust the price or refund when warranted.

9. Liability

Nothing in these terms limits the rights granted to you by the Québec Consumer Protection Act, or Qlyp's liability for its own fault.

10. Changes and governing law

We notify you before any significant change to these terms. The laws of Québec and Canada apply. If a French and an English text differ, the French prevails.

Contact

support@qlyp.ca · +1 450-912-3227 · WhatsApp and SMS: +1 438-900-5021 · Les Plateformes Qlyp Inc., 6381 rue Sherbrooke E., Montréal, Québec H1N 1C4.

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